01 · The premise
If a process needs three Excel sheets and five emails to complete, it isn't a process. It's a symptom.
Process automation isn't a bolt-on RPA topic. It's software engineering meeting the client's operational domain. We map the real flows — the ones written in emails, not in documented processes — and rewrite them as proper software systems.
The approach is Extreme Contracts: for every automated step there's a well-typed input, a verifiable output, a declared side-effect. No emergent behaviors, no end-of-month surprises.
And we apply Test-Driven Development from day zero: every step has tests running in CI before merge. A workflow that dies at 3 AM without an alert and without a test is a workflow that doesn't exist.
04 · The contract
Pre-conditions, post-conditions, invariants.
Every engagement has explicit pre-conditions, measurable post-conditions, and invariants we never violate. You know what we need at the start, what comes out at the end, and what we don't negotiate in the middle.
Pre-conditions / what we need from you
- Operational sponsorship: whoever runs the process today is available to talk to us.
- Access to source systems (CRM, ERP, etc.) or staging environments.
- Clear definition of done: what measures success? Hours saved? Errors reduced? Process time?
- Permissions and governance: who can change what, and who must approve deploys.
Post-conditions / what we guarantee
- Workflow in production, with SLA measured on real runs (not tests).
- Measurable reduction in manual work — KPI agreed at the start.
- Code and runtime in the client's repository; no lock-in on our platforms.
- Internal team able to add steps and fix bugs within the first week post-handover.